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  • Telemarketing Services
    Telemarketing services make or receive large numbers of calls on a company's behalf. These services can be a cost-effective alternative to creating an in-house telemarketing group. Telemarketing services can be broken into two major categories: inbound and outbound.

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    882 Topics
    1539 Posts
    Last post by swparker9 View the latest post
    Sat Jun 27, 2009 3:42 pm
  • Outbound Call Centre
    An outbound call center is a common tool businesses employ to conduct telemarketing projects. Telemarketing has become a very big part of businesses that want to be successful. It allows companies to gain a better understanding of what their customers want in a product.

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    1074 Topics
    1912 Posts
    Last post by pinkylama View the latest post
    Thu Jul 02, 2009 6:34 am
  • Inbound Call Centre
    An inbound call center is a separate office where companies will receive calls from their customers. These phones calls usually deal with problems or questions that a customer may have about an item or service that they have just purchased. Sometimes the callers are willing to be patient, while other times they are not in a good mood.

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    545 Topics
    1146 Posts
    Last post by pinkylama View the latest post
    Thu Jul 02, 2009 6:36 am
  • Lead Generation
    Lead generation is a way of using the technology of today to give you a great advantage over the competition. The dream of most businesspeople is to be able to have hot leads sent right to them every minute of the day. This dream can easily become a reality when you use lead generation as a business technique.

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    452 Topics
    731 Posts
    Last post by jackdawson View the latest post
    Tue Jun 16, 2009 12:23 am
  • Customer Service Call Centre
    A customer service call center is usually the place that answers your call when you dial the number on the back of a product that you just purchased when you need assistance with something. The people who answer these phones can often be very useful to the customer and provide them with the information that they need. It is often the first place where distraught customers turn.

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    302 Topics
    375 Posts
    Last post by pinkylama View the latest post
    Thu Jul 02, 2009 6:41 am
  • Phone Sales
    Phone sales have been something that companies have used for several years. It is a good way of getting a hold of people who could represent possible sales. By getting in touch with a potential client and talking to him or her about your product over the phone, you can help the person realize why he or she should purchase from you.

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    209 Topics
    245 Posts
    Last post by swparker9 View the latest post
    Sat Jun 27, 2009 3:40 pm
  • Telesales
    Telesales has proven to be an excellent way to locate the leads on which businesses thrive. In order to generate leads, a business must make hundreds of phone calls to potential clients. Depending on how these clients react to an initial round of questioning, salespeople may or may not try to pursue a sale.

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    251 Topics
    339 Posts
    Last post by sandy30 View the latest post
    Sun Jun 21, 2009 12:35 am
  • BPO
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  • Data Related BPO Projects
    BPO is one of the components of the global outsourcing industry. Research firm Gartner estimates this market to reach $298.5 billion this year as 90% of all North American organizations today outsource at least one of their business functions to a third-party provider. Unlike before, outsourcing these days is done mostly offshore in countries like India and the Philippines.
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    1955 Topics
    2127 Posts
    Last post by jackthomas View the latest post
    Fri Jun 12, 2009 12:04 pm
  • Accounting/Billing Projects
    Accounting for projects within a company and between companies in an organization may require only basic cost or revenue tracking and comparative reporting (actual vs. budget). On the other hand, project accounting for external clients, especially government, defense or aerospace clients, demands much more rigorous project accounting controls and reporting
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    147 Topics
    195 Posts
    Last post by zaintirmazi View the latest post
    Wed May 06, 2009 11:04 pm
  • Medical Transcription
    Medical transcription is a method of producing one of the many vital documents that become a part of the permanent record of every patient. It does not matter if a patient is seen in a clinic or admitted to a hospital. Every physician treating the patient must document everything done in the course of treatment. Accurate record keeping is an absolute necessity for future reference and to meet the stringent requirements of insurance companies and government regulations

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    268 Topics
    308 Posts
    Last post by jacknorman View the latest post
    Fri May 15, 2009 11:55 am
  • Business Intelligence /Data Mining
    Forum for issues related to BI/ Data mining. Topics include advice and recommendations on providers, past experiences, payment issues, and discussion of other services required to sell/Purchase BI/Data mining solutions.
    Moderator: moderator
    16 Topics
    22 Posts
    Last post by mkmoneyy View the latest post
    Wed Jul 01, 2009 2:09 pm
  • Sales Force Automation
    Forum for issues related to SFA solution. Topics include advice and recommendations on providers, past experiences, payment issues, and discussion of other services required to sell/Purchase SFA solutions.
    Moderator: moderator
    85 Topics
    103 Posts
    Last post by bposorce View the latest post
    Tue Apr 21, 2009 11:28 am
  • Knowledge Management Solution
    Forum for issues related to Knowledge Management solution Topics include advice and recommendations on providers, past experiences, payment issues, and discussion of other services required to sell/Purchase KM solutions.
    Moderator: moderator
    192 Topics
    204 Posts
    Last post by drefcom View the latest post
    Mon May 25, 2009 8:21 am
  • Chat Solution
    Forum for issues related to Web based Chat solution. Topics include advice and recommendations on providers, past experiences, payment issues, and discussion of other services required to sell/Purchase Chat solutions.

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    50 Topics
    63 Posts
    Last post by lisakudrovichz View the latest post
    Sat May 30, 2009 6:58 am
  • E-Mail Management Solution
    Forum for issues related to e-mail Management solution. Topics include advice and recommendations on providers, past experiences, payment issues, and discussion of other services required to sell/Purchase e-mail management solutions.
    Moderator: moderator
    100 Topics
    285 Posts
    Last post by buyownswitch View the latest post
    Sat Jun 06, 2009 8:49 pm
  • IVR Software
    Forum for issues related to Interactive Voice Response Systems. Topics include advice and recommendations on providers, past experiences, payment issues, and discussion of other services
    required to Sell/Purchase IVR software.

    Moderator: moderator
    109 Topics
    436 Posts
    Last post by pri_dialer View the latest post
    Tue Jun 30, 2009 9:03 am
  • Predictive Dialer
    Forum for issues related to Predictive Dialers. Topics include advice and recommendations on providers, past experiences, payment issues, and discussion of other services required to sell/Purchase Predictive Dialer
    Moderator: moderator
    146 Topics
    523 Posts
    Last post by pinkylama View the latest post
    Thu Jul 02, 2009 6:48 am
  • CTI Solution
    Forum for issues related to CTI. Topics include advice and recommendations on providers, past experiences, payment issues, and discussion of other services required to sell/Purchase CTI solutions.
    Moderator: moderator
    53 Topics
    63 Posts
    Last post by bposorce View the latest post
    Tue Apr 21, 2009 11:57 am
  • EPABX
    Discussion about all the available PBX in Market .Their cost and features etc
    Moderator: moderator
    135 Topics
    354 Posts
    Last post by wchance View the latest post
    Mon Jun 01, 2009 8:08 pm
  • Value Creation in Call Center
    Call Centers are failing because they aren’t adding value to the Business Model. What are they ways that could save call centers life and profitability.
    Moderator: moderator
    209 Topics
    490 Posts
    Last post by CenterservePenguin View the latest post
    Mon Jun 08, 2009 11:12 pm
  • Single Call Resolve
    Is it a single most important key challenge to improving Customer Satisfaction? How can you improve productivity and improve customer satisfaction by focusing on this issue
    Moderator: moderator
    1 Topics
    1 Posts
    Last post by rupertlevin View the latest post
    Fri Jul 03, 2009 3:12 am
  • HR Policies in Call Center
    Increasing attrition rate is a cause of worry for all the Managers. What policies should be introduced to retain the best people?
    Moderator: moderator
    2 Topics
    2 Posts
    Last post by bposorce View the latest post
    Tue Apr 21, 2009 12:00 pm
  • Building Customer Satisfaction and Loyalty
    In this section, discover the building blocks for forging a strong customer foundation; one leading to highly satisfied customers and, ultimately, customer loyalty. Uncover the impact that emotions and customer behavior can have on the bottom line of your business. Also included in this section is discussion on the internal customer – employees.
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    0 Topics
    0 Posts
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